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VivaCell-MTS reports that starting 2015, Armenia’s leading telecommunications operator has launched “VivaStart” educational program, which gives early stage opportunities to students of various universities to master their aptitudes in sales and customer care revealing the secrets of service delivery and communication skills.

Upon receiving the needed information during the preparatory courses about VivaCell-MTS services and tariff plans, its Rules of Ethics, MobiDram services, as well as applicable procedures and processes, the students arriving from various regions of the country get a two-month opportunity to apply their university skills in practice and gain rich experience in efficient, fine-tuned and professional communication at service centers.

The company reminds that to assess the efficiency of the program from beneficiaries’ perspective, the management of VivaCell-MTS challenged the graduates of the 2016 program to participate in a contest and to e-mail 4-5 page essays with observations reflecting on the results of the program. The students were also welcomed to submit recommendations.

Of the works submitted by 40 interested contestants the professional juries selected three winners. They are Armine Soghomonyan, Hovhannes Tadevosyan and Arpine Panosyan, which were awarded Huawei Honor 6X smartphones at the closing ceremony organized in the headquarters of VivaCell-MTS.

“The clearest understanding of any question comes with conclusions and analyses that we make in specific situations. As a link in a business chain we highly value the response, the appreciation and the recommendations of the participating students. The greatest value you obtain is the customer oriented approach. I am sure you will be also flexible enough to adjust the knowledge you got to the needs of the market,” said VivaCell-MTS General Manager Ralph Yirikian.

Through variety of projects VivaCell-MTS continuously keeps the students in the focus of its attention. Highly qualified professionals are the most important precondition for the sustainable development of the job market and as such are a target group for VivCell-MTS Career Development program.